No sympathy, no care for clients!

<p>Several men tried to break into our house on Wednesday. We called the police and had a case number and all that. I also called 1st For Women because I had ensured my house and my front door was terribly damaged during the attempted burglary. I spoke to a lady when I called 1st for women trying to make a claim. I was on the phone with her for nearly 30 minutes. She also requested to speak to my son as a witness of the attempted burglary and damage to the door. She asked which insurance I was with before and I told her Outsurance. I also said that my airtime was running out after 30mins of talk with her. I was shocked that First for Women doesn't allow for outgoing calls, that she couldn't call me back. It makes no sense. When a client is in need and maybe even traumatised, the last thing they need is to repeat this process of making a claim multiple times. The phone did eventually cut us off. Second time calling, I was told I couldnt get reconnected with the same lady and had to restart the whole process again. Another 30mins. But this time their line just went silent on me. third time I called, the machine said thank you for calling "Auto and General." I've still been unable to make a claim. Please help, I need a working door in my house for safety reasons.</p> <p> </p> <p>On behalf of my Mother.</p>