No Service from First for Women

Some background: I have buildings insurance with FFW. My house was broken into last year and both my electric gate and garage door badly damaged and so I do what you're suppose to do when you have insurance, I call them. I call them only for them to tell me that I have to leave my house exposed for 2 days until they can send someone out. At that point we were desperate and we fixed it ourselves the same day.<br> <br> NOW: There is an issue with my ceiling and I logged a claim on the 3rd of December 2015 with Khumaron who promised everything will be taken care of, guess what? It is more than a month later, with numerous calls to the call centre from my side trying to find out who the service provider is and when they are coming out. Two supposed service providers later and nobody has come to my house, instead I am put on hold for more than 10 minutes by Yolanda without any feedback. Finally I get the service providers number but of course the numbers do not work.<br> <br> I am so frustrated, you pay them on time but they CANNOT seem to deliver the service for which you are paying. Instead I have to call after them and do their jobs for them!<br> <br> FFW I will not be referring you to anybody.