no responsibility taken,no feedback provided

i called first for women two weeks ago for over debiting my account , i told them what we had discussed with the sales lady simpiwe ngema who had gave me the quotation, the call center kept saying there would listen to the recording and get back to me ,its been 3 weeks i,v called 5 times spoke to different consultants , am disgusted by the level of service i got ,no one was trying to get to get my query resolved ,everyone just keeps telling i will get a response by the end of the day and they do not deliver ,am very disappointed cause it seems you guys put more effort in your adverti*****ts then in the actual delivery of your service , i,v spent over a lot of money and time on the phone with your whole call center and i still have no feedback <br>