No response on a rejected claim

Called in with a claim for theft after which I received a SMS confirming that my claim has been registered.<br> I later received a SMS stating they are pleased to confirm that a certain amount has been paid into my bank account in settlement of my claim. Three days later the said amount was not reflecting in my account . When I called to query this I was told that my claim has been rejected. I requested to speak to a manager and was told that there was none available. I was promised that someone will call me back the Monday morning. Needless to say, I did not receive that call. Quite frankly, i'm not surprised as i've heard way too many stories from unhappy clients regarding the terrible service received from FFW. I will most certainly not recommed anyone to use them. It would seem they're making up the rules as they go along to suit themselves. I am entitled to any explanation and this is not even legal. DISGUSTED TO SAY THE LEAST.