NO RESPONSE FROM FIRST FOR WOMEN AFTER 3 WEEKS

I am writing this with a disappointed sore heart. I had so much faith when i took out insurance from FIRST FOR WOMEN but im actually disappointed at thier lack of considaration to thier clients. 3 weeks ago i got involved in a mamner accident and the called FFW to log a claim, they referred me for an assessment test whech i did amd said they will get back to me within 2-3 working days. I have been waiting even since no one has bothered to call me. Yesterday i finally called then and wasted almost R100 talking to the consultant who told they still validating with my previous insurance. Like REALLY?? why couldnt they verify that info as soon as i took on the insurance almost a year ago? So that lady told me she will get the lady who is handling my claim named Phamela before the end of the day even today im still waiting. FIRST FOR WOMEN please get back to me amd fix my car because i need to go back to work by next week Monday!!POLICY NUMBER ********** 51