No response from customer care call backs

I recently joined first for women, about 3 months back. as i am still in the beginning phases of my insurance with them, I have been up and down changing details with policy that have either been incorrect, or needed changing etc.<br> <br> I am very unhappy about the following: Because their customer care line is NOT tollfree, I often have to use to call back service. Unfortunately, i have probably received a call back once out of about the 5 or 6 times i have needed them to call me back. I wait, and wait, and needing urgent assistance, I have to somehow make a plan to borrow somebodys cell phone and call. this is quite annoying, as I am a paying customer, and feel as if when i need assistance, i should be helped out as soon as possible. However, when i app**** for the quote online the first time prior to joining, i had a representative call me literally within 2 minutes of receiving the online quote. <br> <br> They appear only to care about new customers, but once they get your commitment and money, they are slack in helping you out. I am very disappointed. I am still awaiting a call back on an urgent policy query