MD
Melanie D
1 reviews | Active since Sept 2021
15 Feb 2024, 18:44
No Response
Good day, 1st for Women
I have been calling the warranty claims department for 2 days straight from 8am - 5pm and been on hold for hours. A consultant from a different department even called me back and transferred my call I was on hold for 1 hour 30 mins until the call dropped. I have emailed the quote to two different email addresses with no response. Please advise what is the next step going forward how can i get assistance from the warranty claims department for me to get my vehicle fixed. Awaiting your response. Melanie
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Replies (4)0
Replies (4)
1st for Women's replyOfficial
15 Feb 2024, 18:48Hi Melanie,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
1st for Women's reply15 Feb 2024, 18:48
Official
Hi Melanie,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
MD
Melanie D's updateReviewer Update
17 Feb 2024, 10:08Good day,
I still haven't received a call from 1st for Women warranty claims department.
Regards
Melanie
I still haven't received a call from 1st for Women warranty claims department.
Regards
Melanie
MD
Melanie D's update17 Feb 2024, 10:08
Reviewer Update
Good day,
I still haven't received a call from 1st for Women warranty claims department.
Regards
Melanie
I still haven't received a call from 1st for Women warranty claims department.
Regards
Melanie
MD
Melanie D's updateReviewer Update
19 Feb 2024, 12:26Good day
Still no feedback from 1st for Women warranty department.
Regards
Melanie
Still no feedback from 1st for Women warranty department.
Regards
Melanie
MD
Melanie D's update19 Feb 2024, 12:26
Reviewer Update
Good day
Still no feedback from 1st for Women warranty department.
Regards
Melanie
Still no feedback from 1st for Women warranty department.
Regards
Melanie
MD
Melanie D's updateReviewer Update
27 Feb 2024, 16:18Still no feedback from 1st for Women warranty claims - they should really change their company name, because they are definitely not 1st for women.
It's been a week now I have to call and email them every single day for feedback but can never get through to their call centre.
But comes the end of the month they are quick to deduct money from my bank account.
I am really disappointed in the service of this company they should really be ashamed for treating customers like this.
I will write a review every single day until I get answers.
It's been a week now I have to call and email them every single day for feedback but can never get through to their call centre.
But comes the end of the month they are quick to deduct money from my bank account.
I am really disappointed in the service of this company they should really be ashamed for treating customers like this.
I will write a review every single day until I get answers.
MD
Melanie D's update27 Feb 2024, 16:18
Reviewer Update
Still no feedback from 1st for Women warranty claims - they should really change their company name, because they are definitely not 1st for women.
It's been a week now I have to call and email them every single day for feedback but can never get through to their call centre.
But comes the end of the month they are quick to deduct money from my bank account.
I am really disappointed in the service of this company they should really be ashamed for treating customers like this.
I will write a review every single day until I get answers.
It's been a week now I have to call and email them every single day for feedback but can never get through to their call centre.
But comes the end of the month they are quick to deduct money from my bank account.
I am really disappointed in the service of this company they should really be ashamed for treating customers like this.
I will write a review every single day until I get answers.