No resolution to claim after 6 months

I am a very disgruntled customer of 1st for Women, I am posting this on social media because I have run out of options to get my claim finalised, as well as to alert other customers of my poor claims experience. My car was in an accident in December and I put a claim early January 2023, till to date the claim has not been finalised, and there is no hope that it will be resolved soon. No one seems to be checking progress with penal beaters (especially for cases that are taking long), I had to call in and inform you of the delays with your Service Provider. What is even more frustrating, is that the matter has been escalated, however there is no urgency to get the matter resolved. Your customer service and claims people they are taking their sweet time to respond to follow-ups, and when I call them for feedback there is still no answer to my claim and they don’t keep their promise. This has put me and my child at risk, I have to take uber at night when I have to work late and I Uber my child to school everyday. I chose 1st for women because you advocate safety for women, based on my experience you have not leaved up to you brand promise, and it’s a hogwash. The answer to the pending claim should be as simple as are you going to fix my car or write it off. This has been a very expensive wait, I will appreciate it if you can sort this out urgently. No one has spoken to me about your complaint process, I am wondering where it puts 1st for women with the insurance code of conduct and ethics