AW
Audrey W
1 reviews | Active since Nov 2015
30 Nov 2015, 08:09
NO REGARD FOR WOMAN!! ALL LIES!!
I can believe this company has managed to drive me to a public forum like this, TWICE IN ONE MONTH!! Once again, an absolute lack of communication on my claim, FIRST EVER (an accident that i DIDNT cause)!! Never did they ever mention on their \recorded"calls"
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1st for Women's replyOfficial
30 Nov 2015, 13:41Hello CustomerWon,
Thank you for bringing this matter to our attention.
We confirm that customer relations have been in contact with you.
We also confirm that process around arranging a rental vehicle must be discussed with all clients whether they are paying a premium for a rental vehicle or not. This will be addressed with the relevant claims teams to ensure that this principle is adhered to.
We acknowledge the inconvenience and express our apologies for the frustration too.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that customer relations have been in contact with you.
We also confirm that process around arranging a rental vehicle must be discussed with all clients whether they are paying a premium for a rental vehicle or not. This will be addressed with the relevant claims teams to ensure that this principle is adhered to.
We acknowledge the inconvenience and express our apologies for the frustration too.
Kind Regards,
The First for Women Team
1st for Women's reply30 Nov 2015, 13:41
Official
Hello CustomerWon,
Thank you for bringing this matter to our attention.
We confirm that customer relations have been in contact with you.
We also confirm that process around arranging a rental vehicle must be discussed with all clients whether they are paying a premium for a rental vehicle or not. This will be addressed with the relevant claims teams to ensure that this principle is adhered to.
We acknowledge the inconvenience and express our apologies for the frustration too.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that customer relations have been in contact with you.
We also confirm that process around arranging a rental vehicle must be discussed with all clients whether they are paying a premium for a rental vehicle or not. This will be addressed with the relevant claims teams to ensure that this principle is adhered to.
We acknowledge the inconvenience and express our apologies for the frustration too.
Kind Regards,
The First for Women Team