No Proper Feedback

<p>I lodged a claim on the 1st June after being ****** on my way to work. I gave all the relevant details , the case number , the Sergeant dealing with the investigation timeously and 17 days after the fact I still dont know the outcome of my claim. I called in twice a week apart from each other because nobody kept me up to date and got different stories (the calls are recorded please verify what Im saying) , at 1st I was told my glasses would not be covered as its not specified and then I was told that they were waiting for replacement costs to finalise? Only to receive a call on Tuesday past to say that NO administrator has been assigned to the claim and the admin was not processed as yet? I have never had any problem with this company before , neither have i when it comes to my debit order going off and I think its only fair to inform your customers or keep them up to date with what is happening. Almost a month has passed by can I please get proper feedback.</p>