No Loyalty to long standing customers

This organization shows no Loyalty to long standing customers who has a no Claim history for 12 years, the lack and willingness to assist with a lower premium. There agents miss lead you during the negotiations process to review the premium, before I ended the call I specifically asked that my policy is kept on market value, they then gave me a lower premium and changed my policy to trade value. I had to once again call back and request them to fix their error and at that point they once again told me they can't give me a lower premium, all the agents refused my request to speak to someone senior, their agents aren't properly trained to speak to customers, they spoke over me, did listen to me, I had to educate the agent on how to deal with clients, I definitely don't feel velued as a customer of First for Woman