No feedback received on additional logged by the repairer, and they do not return or provide feedback to their clients

i logged a claim with the insurer last year in November, to date the car is still not fixed. everything was going well until the repairer logged or asked to additional on the 18 January 2023, only on the 31st of January when i call for the 3rd time i am told the assessor is no longer working for the company. i am stuck , my life is on hold yet i pay about R2 500 on a monthly basis without fail. At this moment i feel i made a wrong choice by coming back back to 1st for women. i would be happy if the whole thing is resolved , as a pregnant women i choose your company because of their service but now when we need them the most , i am disappointed.