ND
Ntombifuthi D

1 reviews | Active since Dec 2018

28 Feb 2020, 12:33

No Feedback From 1st For Women

First for women, I'm so unhappy with your service right now. I logged a claim about my ****** vehicle and the last time anyone called me for an update was on the 18/02 I've tried incessantly to call you guys, my calls get cut because Im kept holding till I exhaust my airtime and no decency for your agents to call back.

I gave my car keys and reregistration cert.to an investigation officer, I don't eve n know if you got them because of your poor communication.

I'm sitting in the dark.I'm stressed and frustrated. I called again 10 minutes ago, I got cut again....NO CALL BACK.NO BOTHER I'm not so sure about you anymore. You can't stick to simple turnaround times of keeping a client in the loop.That's the worst customer experience

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Replies (1)
1st for Women
1st for Women's reply28 Feb 2020, 16:38
Official
Hi Ntombifuthi,

We are disappointed to hear about your service experience and would like to assist you.

One of our Customer Relation Specialist will make contact with you to address your concerns.

Kind Regards,
The 1st for Women Team.