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JVdV
Janine Van de Venter

1 reviews | Active since Dec 2010

19 Oct 2017, 10:24

No feedback after claim

I have had to put in a claim for storm damage after last weeks bad storm in Durban. I am currently sitting with a boundary wall that is down and this is a huge security risk, as well as lots more other damage. I have submitted all the quotes, the assessor did his assessment last week and dispite calling and emailing every day I do not get any feedback or acknowledgement to my emails. I need this claim to be finalized urgently so that I can have the repairs done for my families security, this is what I have insurance for, to cover me in the event of a disaster.

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Replies (4)
1st for Women
1st for Women's reply19 Oct 2017, 10:25
Official

We acknowledge receipt of your complaint.

We are really sorry to learn about your experience. One of our Customer Relation Specialist will be in contact with you shortly to discuss your concerns.

Kind Regards,
The First for Women Team.

1st for Women
1st for Women's reply19 Oct 2017, 10:34
Official

Update:

One of our Customer Relation Specialists attempted to contact you, without success and we have left a voice message.

Please expect a call from our claims team shortly who will discuss finalization of the claim with you. Once again, please accept our apologies for the inconvenience caused.

Kind Regards,

The First for Women Team.

JVdV
Janine Van de Venter's update23 Oct 2017, 09:44
Reviewer Update
Even though my claim has been settled I'm very unhappy with how everything has been handled. I still have not received a call from the processor and only half the amount claim is to be paid out. The quote for the repair of my pool has been ignored and I would like to know where I must get a pool net for R1600 when a new one costs R7200. Also I think that the fact the a wall that was totally destroyed from the storm and apparently excluded from the claim is ridiculous.
1st for Women
1st for Women's reply23 Oct 2017, 09:57
Official

Update:

As discussed with our Customer Relation Specialist, we have investigated your concerns and confirm that we have certainly fail you by not providing you with continues feedback during the claims process. The service failures was already addressed on an internal basis.

As agreed, our claims team will be in contact with you to provide you with comprehensive feedback on payment details as well as to discuss the rest of the claim.

Please feel free to contact our Customer Relation Specialist should you require further assistance.

Kind Regards,
The First for Women Team.