MT
MARILYN T
1 reviews | Active since Feb 2012
08 Mar 2016, 09:59
No feedback after a week
Last Monday I registered a claim and was advised that a supplier will call me within 24hrs to do an assessment. No one called. <br> On Thursday I got a call from the agent advising the claim has been rejected as the item is not specified. I told her to look at the policy and it is specified. <br> Ooops sorry our mistake it is specified. I will get my manager to relook into the matter and come back to me. <br> Still waiting. <br> Sent a follow up request on Friday - Nothing. <br> <br> What type of service am I paying for.
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1st for Women's replyOfficial
08 Mar 2016, 11:43Hello marilyntheron,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant Team Manager's to ensure that the feedback and the outcome is communicated as soon as possible.
We acknowledge the delays and express our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant Team Manager's to ensure that the feedback and the outcome is communicated as soon as possible.
We acknowledge the delays and express our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply08 Mar 2016, 11:43
Official
Hello marilyntheron,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant Team Manager's to ensure that the feedback and the outcome is communicated as soon as possible.
We acknowledge the delays and express our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant Team Manager's to ensure that the feedback and the outcome is communicated as soon as possible.
We acknowledge the delays and express our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team