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I handed my phone in as I dropped my phone by accident. I phoned and reported this and they collected my phone. I was told that it is more economical to repair than to replace. My phone is 3years old and they no longer make my phone. I was told on Friday 8th April that they will repair it, i disputed this due to the age of my device. I was told someone would phone me by 12pm. this did not happen. Monday 11th I phoned in and was told that i will be paid the balance of the claim. I then asked what was the guarantee of the repairs as i was put through to one of the mangers. she informed me she will phone me back. i'm still waiting. I'm sorry but this is the worst service i have had since i have been with 1st for woman.