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I put in a claim for a damaged TV on tuesday morning. I was advised as per norm at claims stage SP will contact me and todate i havent received call from SP to collect my TV for a damage report. I also didnt receive sms informing me of my claims handler and her contact details to follow up. Since i called on monday i havent had one single call? Im sitting here wondering if a small claim where item is in my possesion takes this long with no follow up what happens on big house breakin claims that needs detailed attention? Im quiet dissapointed to say the least and see my small claim going for yet another week unattended. This is a big company first not to have immediate service providers for damage reports. Or i could have been asked to take pictures of my damaged TV for quick and efficient service towards a paying client. I dont know who my claims advisor is i didnt receive any correspondence from her as per other insurance companies.