No feed back on the policy

<p>In October - November 2017 i supposes to get cash back bonus if no claim. On the 13 February 2017 I add second second vehicle in to the policy I asked the consulted if cash back will be affected should I claim for the second, the answer was no each vehicle has its own clauses. Now the second vehicle is involved in an accident and the cash back is affected I then request voice record from the 05 June till to date I have not receive any feedback, when I do follow up they keep on saying they will request voice record. To date I am still waiting for the recording to prove that I was advised I would not forfeit my cash back should the new vehicle be involved in an accident. I have been sent from pillar to post to get feedback on this . the only calls I am getting is to take the car for repairs. I have been a client of this insurance company since 2008 and the service I'm getting is the worst. </p>