No Feed back

I called in last week to verify particulars I am sure I stipulated in my original policy. I was then advised that I have to wait for a verification of the initial telephone conversation for them to proceed. I have subsequently had no feedback & when I tried calling today to ascertain whether action has been made & to cancel my policy I was put on hold for more than 10min<br> <br> Pathetic when one considers that I am at my place of employment & people might try to get hold of me & I am holding on my expense for someone to speak to