No Customer Service from First for Woman

Such bad service i have to phone every day to sort my accident claim out. I spend every day for the last 5 days 30min on the phone waiting for answer. How long do we need to hold on for. I'm working and all you can say is hold on let me find out who is working on your claim..... 10min still music playing....20min still music playing...30 min still music playing. I put phone down as I had other phone calls coming in First for Woman wont even phone back to see why phone was disconnected, Shocking Service