MM
Milwa M

1 reviews | Active since Oct 2016

19 Apr 2017, 10:42

No customer service

<p>I was in an accident on the 5th Jan 2017 and my car was taken to renew-it Greenstone for the repairs.</p> <p>My car was not fixed 100% after a month and had to be taken back to the panel beater for a rework.</p> <p> </p> <p>The car went back to Renew-it Greenstone for a rework and the car was only polished when I got it back let alone with the same problem that was meant to have been fixed. The bumper put on my car is TORN AND MY ENGINE LIGHT IS ON. Laura from Renew-it had the decency to tell me that this is a small tear and the light is nothing big.</p> <p>It has been a month since i complained to First for women and to this day I have not heard any feedback on how they plan on repairing my car.</p> <p> </p> <p>I find myself being the one following up wih the panel beaters which are just as useless, I don know if this is worth sticking with First for women at all.</p> <p> </p> <p> </p>

0
Replies (3)
1st for Women
1st for Women's reply19 Apr 2017, 10:47
Official

Thank you for bringing this matter to our attention.

We have escalated the matter on your behalf and are certain that further contact will be established with you shortly.

Please accept our sincere apologies for the inconvenience and frustration caused.

Kind Regards,

The First for Women Team

1st for Women
1st for Women's reply20 Apr 2017, 15:10
Official

Update:

We confirm that customer relations have been in contact with you to discuss a possible resolution.

We trust that you find the above in order whilst we await to hear from you further.

Regards,

The First for Women Team

MM
Milwa M's update19 May 2017, 12:38
Reviewer Update

thanks to Crystal who went out of her way tp make sure that my car gets fixed. Even resorted to getting me a courtesy car while my car was the panel beater .