NO CUSTOMER SERVICE

I HAVE RE-OPENED MY HAIL DAMAGED CAR INCIDENT ON THE 24TH OF DECEMBER 2015 SINCE ,WAS ADVISED TO TAKE IT FOR A BOOKED SESSION WITH AN ASSESSOR TO REVIEW IF IT CAN BE FIXED THAT WAS ON THE 18TH OF JANUARY- THE ASSESSOR ADVISED THAT MY CAR WILL NOT BE REPAIRED AS HE HAS MADE A CONCLUSION THAT IT WILL NOT BE FIXED AS THE VALUE HAS WENT DOWN WHEREAS THE COST WILL EXCEED THE FEES OF REOAIRS .HE THEN ADVISED THAT I WAIT FOR THE INSURANC TO CONTACT ME ,NO CALL WAS MADE- I THEN MADE FOLLOW UP ON THE 25TH OF JANUARY 2016 I WAS SENT FROM PILLAR TO POST,SOME AGENTS WERE NOT EVEN ABLE TO LOCATE THE INCIDENT NUMBER .LAST FRIDAY I WAS ADVISED TO WAIT FOR A CALL, I AM STILL NOT GETTING ANY FEEDBACK EVEN TODAY. I AM ANNOYED OF THE LITTLE SERVICE THETHIS INSURANCE IS \PROVIDING\" AS THOUGH THEY DONT DEDUCT ANY MONTHLY INSTALMENTS. THERES FOR \"CUSTOMER IS KING\" "