No customer care at all

Goodafternoon.i have a policy in place with FFW and am slowly starting to regret it.On the 3rd of Jan 2018 my husband was involved in an accident and we contacted tge insurer.We were allocated a servuce consultant called Tarick(not sure of the spelling) from claims dept to deal with the claim,but instead i have been the one making calls to follow up on mg *** on the 9th of jan he called me telling me that i should get an accident report as he couldnt get hold of the police that we reported the accident to,i advised him that the report osts R200 and that i already gave the AR n.o to the consultant that i spoke to previously.He even told me that the company doesnt usually want accident reports,but told me that at the end of the day its my claim,he even added that he could not get hold of the 3rd party.This made me wonder why on earth do i pay insurance when i have to do the job for the very consultant that has to assist me.On Wednesday i searched until i found the number for Randfontein Traffic Dept and phoned in to give him the n.o,as usual i was told he was busy.Later that afternoon i phoned to follow up on my claim and was told thaf the claim was on hold because on the system my licence yr was recorded as 2007 and not 2013.I was told that the conversation between me and the servuce consulted was requested and would be available wuthin 24 hour,ti date no conversation has been retrieved and ni update has been given to me despite the fact that the next update was due today.Its frustrating that i tge ustomer am the one making means to contact the insurer but not getting feedback,what irritates me tbe most is that its not my 1st claim,yet all of a sudden there is incorrect data about my licence.My claim is now on hold,i have no means of transport and the insurance company that i pay religiously every month simply does not carr