NO communication for claim

I am fairly new on FFW and unfortunately, I had a tire burst on the 29th of March, I could only claim on the 31st of March, I'm still waiting till now for a call, while I'm paying for tire and wheel cover, all i expected is a call for the claim, to know when and where can my wheel can be replaced or fixed, using a spare wheel ever since, i guess i have to cancel the cover and see how i will buy a new wheel