NW
N W

1 reviews | Active since Mar 2018

20 Mar 2018, 13:41

No claim payout

I am very disappointed in the service received from my insurance. With my premiums paid on time for the past 3 years, I have to wait nearly 2 weeks for my claim to be paid out. I have to email everyday and phone them, after numerous time's promised, no one ever contacts me back. Still waiting!!

0
Replies (3)
1st for Women
1st for Women's reply20 Mar 2018, 13:47
Official

Thank you for your feedback.

We will be in contact to address your concerns.

Regards,

The First for Women Team

1st for Women
1st for Women's reply20 Mar 2018, 14:40
Official

As discussed telephonically, we confirm that payment was authorised and that the funds will be available to you within three business days.

We apologise for the inconvenience caused.

Regards,

The First for Women Team

NW
N W's update20 Mar 2018, 14:43
Reviewer Update
Hi Louise Thank you for your prompt and efficient customer service. This could have been avoided by the agent. There should be more of you!!!