NO CALL BACKS

Morning. There was a mistake made on my monthly installment. I was promised a call back on Wednesday. Still nothing. There has also not been a deduction for the new month from my account. I have a household claim due to a break-in I had last week. I have also not heard anything regarding the claim. I sent all the docs as requested. The installment issue made by FFW better not be the reason for my claim not being assessed or paid out. Hopefully someone can assist me today.