No after sales service

WITHOUT PREJUDICE WE RESERVE ALL OUR RIGHTS IN THEIR ENTIRETY

1ST FOR WOMAN CAR INSURANCE

I am writing to express my extreme dissatisfaction and concern regarding the 2 amounts taken from our account being R1 260.50 each on Sunday 06/10/2024. Furthermore we request a copy of the recording held between the sales agent and ourselves. Our first request was that we do not wish to speak to a call center agent given our past experiences with other insurance companies that have helped themselves to wrong amounts and double debits, therefore needing to speak to an agent with experience and understanding.

Our trust was built when the agent firstly assured us that she would send her details via email on the day we spoke, so that we have her name on file for reassurance purposes. She re assured us that being an employee of 1st for Woman car insurance for many years and holding a high ranked position , she herself understands our concerns and she would handle the debit order instruction of R1 260.50 to ensure a smooth and correct transaction. Taking two separate amounts of R1 260.50 may be constituted as *****

We demand an immediate explanation for this, and confirmation that measures are taken to prevent such incidents in the future to protect clients of 1st for woman car insurance

Failure to respond promptly and satisfactorily will lead to us exploring further action , including filing a complaint with the relevant authorities.