JR
Julie R
1 reviews | Active since Nov 2019
25 Nov 2025, 11:05
Night shift not returning clients calls
I have been with first for women for 14 years and I have never had such bad service as on friday night the 21 first of November 2025..my husband needed help with a low bed at 11 pm as the caddy water pipe was broken..phoned emergency number a Mary answered and she couldn't find my policy..she said she would call me back ..well she never did..after 18 calls ..the call center kept dropping my calls..eventually a women answered and she helped me...I want this investigated this is unexceptable
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1st for Women's replyOfficial
25 Nov 2025, 11:14Good day Julie,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration you experienced on 21 November. Your feedback is important to us, and we take this matter seriously.
Please share your policy/ ID number, for us to investigate the issue regarding the delayed assistance and call handling and provide you with an update as soon as possible.
Kind regards
The first for women team
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration you experienced on 21 November. Your feedback is important to us, and we take this matter seriously.
Please share your policy/ ID number, for us to investigate the issue regarding the delayed assistance and call handling and provide you with an update as soon as possible.
Kind regards
The first for women team
1st for Women's reply25 Nov 2025, 11:14
Official
Good day Julie,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration you experienced on 21 November. Your feedback is important to us, and we take this matter seriously.
Please share your policy/ ID number, for us to investigate the issue regarding the delayed assistance and call handling and provide you with an update as soon as possible.
Kind regards
The first for women team
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration you experienced on 21 November. Your feedback is important to us, and we take this matter seriously.
Please share your policy/ ID number, for us to investigate the issue regarding the delayed assistance and call handling and provide you with an update as soon as possible.
Kind regards
The first for women team