New and very unhappy client

The claim department only called me today after my accident and 6 days of waiting, just to tell me that I have to wait till next week Wednesday for the outcome of the damages and yet when it comes to premiums they are quick to debit and never mind that the access fee is R10700 without knowing the damages on the car. This is an inconvenience as I have to wait weeks before I even know how long it will take the car to be repaired.