My tv went blank one side only play one side i made a claim they send accessors that tempered with my tv cables now is not playing now sound boom got a call from technician saying 1st for women declined my claim they will fix my tv they will send quotati

My tv went blank one side only play one side i made a claim they send accessors that tempered with my tv cables now is not playing now sound boom got a call from technician saying 1st for women declined my claim they will fix my tv they will send quotation. 1st for women didn't call me to tell me anything i called them and asked what's going on bcs now the guy they send tempered with my wires, some company called me you denied the claim n your not communicating with me, and this is for the second time when i claim i get stories long explanations that was not done at inception they are a **** when they have to pay now long explanations comes I'm so ****ed.