My son and I could have been ****ed or ****d next to the road

<p>I have been with ffw for a while now and called for help for the first time on Friday evening 9Dec 2016. The lady acted so helpful on the phone but couldn't locate me even after repeatedly telling her where I was. My car broke down on the side of the road, I had my 5 year old son with me and it was getting dark. I requested that the lady phone me back and I am still waiting (its Monday today) someone eventually stopped to help me at 8pm and when I called the insurance they were apologetic with no excuses or solutions. I sent an e-mail to complain the next morning but as expected NO RESPONSE! Im going back to my previous insurance, you definitely pay little at this company because you get NOTHING! </p>