My last chat was exceptional with Nic, however I would like to advise the previous authorized representative to keep his word

My last chat was exceptional with Nic, however I would like to advise the previous authorized representative to keep his word. Loyalty is built through a solid foundation of trust and compassion. Thank you Nic for the advise and being courteous and professional. You paid attention to my needs and focused on resolving my issues rather than our interaction. Your level of professionalism is highly appreciated.