My 1st break down in 11months

As a young female driver in south Africa choosing a car insurance was the most important thing to my husband and I, so when seeing and hearing all 1st for woman's promises and services it was a no Brainer for us but to go with them as my car insurer.

This past Saturday I had the worst experience I have ever yet had in over 12 years of being insured it was the 1st time I have had to utilise the service as my car broke down on the N1 highway so naturally I tried not to panic and called my insurance and husband that was more then 20km away from me and guess who arrived 1st my HUSBAND! Not my insurance, I spoke to a lady called lebogang very pleasent but not helpful at all she 1st asks me what the problem was as I indicated the car just switched off and I have no idea requesting for someone to come out she tells me they don't have anyone they can send and can only tow me to the nearest dealership mind you this is at 6:30pm no dealership is open to begin with, Secondly she says that the tow truck will be on its way to me and 2sms will be sent with the driver information... The driver arrives the registration on the tow truck was not that of what the sms stated so I immediately called the drivers number provided by the insurer and it says out of service and does not exist,as a female I panic as two males approaches my vehicle at this point I try and communicate to assure myself it is my insurance that sent them fine it was the correct driver but I mean poor can you Atleast give proper information! At this point no guardian angel was dispatched as no1 was available and this I find out as I have to make the 3rd call to them to find out as the lady said once they arrive then we will take it from there I'm alone stuck on the highway no1 is with me i was running low on airtime as well, the lady then informs me that there's no1 available after holding on for some minutes, I then ask how am I suppose to get home as the tow truck is here and ready to tow my vehicle and not my guardian angel she then only asks if I need a lift I mean what am I suppose to have walked next to the tow truck home?? Poor man very poor thank goodness for my husband arriving and being there with me! The tow service is another issue for the fact that I am on a comprehensive cover can you not have dispatched more professional people? They did not know how to get my car on the flat bed my car almost fall off and then they were busy pulling my back bumper off as well while pulling the car up, in the process damaging my rear bumper on the vehicle my husband was furious at the poor service and so am I my husband being in the car industry got into my car and helped get it up as it's an auto car, don't even talk about how we had to get the car down without the bumper being damaged...

This is not what I expected from 1st for woman you guys advertised a stress free panic free service it's not what I experienced at all I mean if you couldn't dispatch someone couldn't you stay on the line was that alot to ask? No one even bothered to call and find out if the tow service arrived or if I reached home safely, being in the panic state should your agents not be more skilled and ask questions like do you need a ride home or do you need me to stay on the line or call and check up.

I do not see how this was any different honestly from any other insurance I was in no way put 1st or made to feel at ease yet you can send emails and sms for the next premium to go off but where's your service delivery? Stop selling woman peace of mind if you cannot live up to it because this is not on I am so so dissapointed being my 1st time calling you guys in over 11 months with this insurance this is poor I mean you don't even have a toll free number imagine the trauma being stuck on a busy highway worried who might stop behind you and try and highjack or worst where was my so called guardian angel? Where was your so called skilled roadside assistants no man no do better honestly, I chose 1st for woman for peace of mind for my husband in the event he is not avaliable to be at my side in a stressful event of a roadside emergency and this was not the experience I had very poor and unpleasent.