Most Unreliable Insurance ever

Almost a month later and we still at it. No response just empty promises. I've raised my concerns with Neo's manager at Vaps claims who promised that she will get back to me but never did. Recordings were requested as all calls are apparently recorded but none received to date. Emails and calls almost every week. And all this for a personal accident claim for my son and now they claim that he is not covered? So what have I been paying for. Please provide the recordings as prove to what you've sold me. If not then please refund all monies paid to date.