gS
gugu S

1 reviews | Active since Mar 2017

01 Mar 2017, 09:55

money makers

<p>I have been insuring my vehicle with first for women for the past five years and every time i have a query with regards to my policy they only respond via e-mail with a promise that a consultant will call me within 24 hours then on monday on the 26th of february i disputed the premium they've been taking from my bank account barely two hours after doing that they've manage to sent me an e mail threatening that my car will not be covered as they haven't received any payment the respond i gave was that they only care about receiving money from my bank account than addressing issues with regards to my policy that's why now I've taken a new policy with another company.</p>

0
Replies (4)
1st for Women
1st for Women's reply01 Mar 2017, 13:49
Official

Thank you for allowing us the opportunity to assist further on your query.

We have escalated the matter on your behalf to the relevant department manager who is investigating the matter.
Proper and detailed feedback will be provided as well as a solution.

Kind Regards

The First For women Team

1st for Women
1st for Women's reply07 Mar 2017, 09:27
Official

Update:-

Thank you for allowing us the opportunity to engage with you and find a solution.

We are glad to have been able to assist.

Have a good day further!

Kind Regards,

The First for Women Team

gS
gugu S's update09 Oct 2017, 14:37
Reviewer Update
WAS GLADLY ASSISTED BY ONE OD THE FIRST FOR WOMEN SENIORS AND GRATEFUL FOR THAT
1st for Women
1st for Women's reply09 Oct 2017, 14:41
Official

Thank you for your feedback, much appreciated.

Kind Regards,

The First for Women Team.