Misleading Premium information

Misleading Premium Discount and Incorrect Debit Amount – Complaint Against 1st for Women Insurance

Dear HelloPeter Team,

I would like to lodge a formal complaint against 1st for Women Insurance regarding a misleading discount offer and inconsistent premium deductions.

I was recently offered a discount on my insurance premium by 1st for Women. After accepting the offer, I received confirmation from their consultants that my premium had indeed been reduced. However, despite this assurance, the debit amount that continues to be deducted from my bank account remains incorrect and higher than the agreed amount.

I have called their customer service multiple times, and each time they confirm that my premium has been adjusted. Yet, the debit notifications I receive for the approved amount still reflect a different and higher figure than what was agreed upon.

This ongoing issue is not only frustrating but also financially unfair, as I am being charged more than what was promised. I request urgent intervention to ensure that:

1. The correct premium amount is debited going forward.

2. A full refund is issued for any overcharged amounts.

3. Written confirmation of the corrected premium is sent to me.

I trust that HelloPeter will assist in resolving this matter promptly.

Sincerely, Nokuthula ***