CS
Chantelle S

1 reviews | Active since Dec 2013

28 Jul 2018, 12:27

Misinterpretation and just awful service

Where to start with the list: Misinterpretation from their side twice in one week, did my insurance without explaining what I am covered for, for the consultants "sale" benefit. Promises feedback regarding the misinterpretation, but instead I need to call them to follow up the whole time. Cancelling my insurance and lodging a complaint, maybe thats the only time they will get back to you.

0
Replies (3)
1st for Women
1st for Women's reply28 Jul 2018, 12:43
Official

We acknowledge receipt of your complaint.

We will be in contact with you during office hours to discuss your concerns, we are sure we will be able to resolve your concerns.

Kind Regards,

The 1st for Women Team.

CS
Chantelle S's update28 Jul 2018, 13:47
Reviewer Update
Yeah right...I am sure you will do just that.
1st for Women
1st for Women's reply30 Jul 2018, 09:11
Official

We have attempted to contact you on you mobile without success as the line remain engaged.

Kindly confirm what time will suite to contacted in order for us to discuss your concerns.

Kind Regards,
The 1st for Women Team.