1 reviews | Active since Apr 2013
Minimum Payout
Our house was broken into almost 3 weeks ago. We made the claim with First for Woman. They've firstly taken 2 weeks to get back to us with feedback after I had to call them. Secondly, Tim advised that they will be paying the MINIMUM amount to us, which doesn't even cover 2 of the items ******. Thirdly, they are charging us access for 2 incidents as it clearly was just one!!!. Now to be honest we DO NOT want the cash, they should give us an option to replace items. If they cant. Then payout.<br> <br> Someone is taking the cheap and easy way out. And for them to tell us that they will be paying the minimum amount is not fair and correct after we pay them an amount for our household content to be insured for a specific amount. If this situation does not change with in 24 hours, action will be taken.<br> <br> During this whole process they've taken the liberty of STILL deducting their monthly premium.
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with the you/spouse.
The matter has in the interim been escalated to the relevant Claims Manager for their intervention and to review the outcome of the claim.
Feedback on the outcome will be provided shortly.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with the you/spouse.
The matter has in the interim been escalated to the relevant Claims Manager for their intervention and to review the outcome of the claim.
Feedback on the outcome will be provided shortly.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The First for Women Team