FM
Fidel M

1 reviews | Active since Jul 2017

23 Jan 2024, 15:29

****mer 1st for woman

This is a ****. I was involved in an accident in November the 25th and my claim was rejected due to issues that wasn't proven . They did all that quick and closed the claim since I was advised that my car will be returned on the 2nd of Jan I haven't received my car back and sending them mails is like you doing nothing because they don't respond. I was being assisted by Marlize and venolyn

0
Replies (3)
1st for Women
1st for Women's reply23 Jan 2024, 15:34
Official
Good day 

We are disappointed to hear about your service experience. 
 
Kindly note that your matter has been escalated to the relevant team to look into. 
 
Kind Regards,
The 1st for Women Team 
FM
Fidel M's update24 Jan 2024, 15:58
Reviewer Update
I was also advised that my car was towed without keys.How possible is that? Because I was driving the car while was involved in an accident . I am very disappointed because u as well ruining your comparators names about the letters they sent to you. I have the letter from my previous insurance and it was a mutual dispatch I can as well attach the letter here.

So far it's 2 months I haven't received my car back nor hear of anything regarding my keys and when I send email to both Marlize and Venolyn they don't respond, the time I call the only thing they tell me is lies.
FM
Fidel M's update25 Jan 2024, 08:24
Reviewer Update
Bad service I've ever experienced in my entire life. 1st for woman is a scan and they run away when you call for follow ups and when it's email you will even think their mail boxes doesn't exist, that's how they don't respond to quires.

Lets make venolyn and Marlize trend with their BAD service as well as 1st for woman as a whole.

Imagine paying insurance to have peace of mind and during accident they become your worst pain 😭