Mediocre service

I'm up to here with this claims processor Lorraine Malele, she has been with my case for a week, she only called once she asked for info which I sent then I call days later she says she needs more info how would I have known if she didn't call me or keep me updated.

I sent the second set of info and she sends and email saying I must send the info right after I've sent it! I have now sent it twice and she has not called me. I'm frankly sick of her nonchalant attitude and I want my claim in the hands of another more competent individual before I go find another insurance that knows what they doing!