Mbali Msimbini from 1st for Women gets 10 stars from me!

I am extremely impressed by the customer service I have received from Mbali Msimbini after I had not received any joy from any of the agents I had spoken to prior. My issue and frustration was with regards to a nano Netstar tracker that was installed in my car that 1st for Women did not approve of when I took on a vehicle insurance with them. I was advised by an agent I had spoken to then to upgrade to a safe and sound Netstar product, which I did. To my surprise however, it would seem, after I had reiterated over and over to ensure I do not incur any cancellation charges, the agent merely just created an additional account and didn’t care to upgrade me nor to cancel the old product. Therefore, I was charging a tracker premium by both Netstar (for the old product) and 1st for Women (for the new product). Upon enquiring on this from Netstar, I was informed to cancel the old product and pay up for remainder of the subscription. I called 1st for women and spoke to several agents and also referred to some of the Netstar agents, but was not getting any joy from them. I was told they would get back to me but never did. I called 1st for Women yet again on Saturday and spoke to Mbali Msimbini and I truly cannot thank her enough for the joy I got from her service. She made resolving this issue so seamless. She returned to me first thing Monday morning (today) just as she had said she would. Kudos to your professionalism, Mbali. It’s 10 stars from me.