Mass confusion and incompetence

I submitted a claim for a damaged tablet in January. It was collected, assessed, and I was phoned by a FFW agent to tell me a repair had been authorised.<br> <br> Now, a month later, I have heard nothing from anyone about this repair.<br> <br> I have been trying to follow up find out what's going on, and I keep getting different stories from every party involved. Every time I call and speak to a FFW agent, they tell me they will escalate the call and phone me back that very day to keep me informed, but they never call as promised. And every time I call back, I get a new agent, who promises me the same thing.<br> <br> I'm getting very frustrated.<br> <br> According to the FFW agents, repair authorisation was sent to the 3rd party supplier in January. The repair company tells me they have no record of any repair authorisation.<br> <br> I was then phoned about an hour ago by someone claiming that no, the tablet was going to be replaced instead. Then I was phoned back a little later by the same person saying that no, indeed, the tablet is supposed to be repaired.<br> <br> This is the most *********** service I have ever received from First For Women. I am seriously disappointed, since I have always had great service from FFW before