MAJOR FAIL

I have 4 policies with 1st for Woman. I called the with queries on the 9th December 2022. I wanted to insure my laptop and the app for the vehicle self-assessment was not working and I was not sure if my vehicle was insured. After an hour of going around in circles on the phone the consultant cancelled my policy and send a cancellation letter with immediate effect. I'm not sure which policy was canceled. The letter did not say. I also payed for the full month and requested a refund. I was only insured with 1st for Woman for 9 days and wasted hours on the phone with them. I'm not getting response from their email addresses apart from message saying it is an unmonitored email address. The sales person, Sven Greef told me his hand was tied and he could not assist apart from sending me unmonitored email addresses.