Lindiwe Mthethwa

I requested a quotation from 1st for women on the 27th of November. The agent told me they required some information from me in order to process the quotation. I provided them with my information and I was told how much it would cost. The next morning I noticed that deductions had been made by 1st for women on my account without my consent. I called them to file a complaint and they told me the policy is already active and they can only pay half of the money they took from me because I am dually insured. I did not accept their policy now it is active without my permission. This is very unprofessional as i did not accept their offer I was requested my banking details as part of the quotation and credit check only to find out R1400 was deducted on my account. How is the policy active without my consent? I am very disappointed in their service and request a full refund of my money but they are refusing to pay me.