LIES AND MORE LIES FROM FIRST FOR WOMEN

Claim ********** 13/4

Unacceptable Service from First For Women. Lies and More Lies!!!

Their Agent Ayanda confirmed on the 14 May 2019 that the payment of my write off car will be paid by friday, 17 May 2019. On monday, 20th of May 2019 I have emailed Ayanda that no payment was made - No response. Yesterday I phoned and he told me that the authorisation was not done, but he will go to his manager to authorised immediate and the money will be paid to me today. No payment was received. When my husband phoned now, the call centre confirmed that the payment was authorised yesterday, but no date was provided when the transfer will be done.

So that would indicate that what Ayanda told us on Tuesday last week was was a lie, yesterday's confirmation of the payment to be paid to us, was also a lie!!!

If the payment was only sent yesterday, why were we promised payment by last week friday ?

This is unacceptable service.

Additionally we are always the ones calling you, why do your team not follow up with us .

What a relief that I did not insured my new car with First for Women. I had the same problems with First for Women in January 2018, after a lady drove in my car with First For Women. I am extremely happy to go back to Outsurance, as they delivered EXCELLENT SERVICE. First for Women is the worst customer service I have seen. Their Guardian Angel is the only product under First for Women that is good.