**** to by Customer service

<p>We have used this Insurance since 2009. in May this year I purchased a new car, and shopped for quotes. the quote I was given from First for Women was R739. 64 per month. We accepted that, and also received this in writing on July 8th. In November I noticed that the premium had gone up dramatically, and my wife phoned customer service (24th). We were told that the premium had gone up in September to R1404 per month (this is a 90% increase), even though we had not claimed. When we enquired as to 'why' we were told that this was a normal evaluation. When asked if we could receive the notification (it had NOT been sent) we were told it would be sent immediately by e-mail. This was not received, and my wife phoned and spoke to someone else two hours later and gave an alternate mail. STILL no mail was received from the company. The following day I phoned and spoke to an Ashleigh who gave me the same story, and then put me through to 'Lebogang' who just dropped the premium slightly, and ALSO undertook to send me the mail. ALSO never received. I then gave the service a bad rating on their site, and the next week was phoned by a 'Maryna?' who agreed with me and undertook to send the mail. This mail has NEVER been received so i can only assume the original quote was a'bogus' quote designed to get me to sign up so that they could increase later. I can also only assume that the customer service agents are instructed to, and knowingly lie to customers, and have no intention of keeping promises made.</p>