cR
cindy R

1 reviews | Active since Mar 2014

08 Aug 2016, 06:58

legal dept agent just fights with me and hangs up the call

<p>i called to put through a third party claim. someone from this company called me after a week to put through the claim. i explained the lady how the accident happened and she started fighting with me and telling me her client did not cause the accident. so i told her i have the pictures and i asked her if she was at the accident scene. she was not there and cannot say her client did not cause the accident. she then cut the call on me.i didnt get her name but the calls are recorded and can pick up who this rude women is</p>

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Replies (1)
1st for Women
1st for Women's reply08 Aug 2016, 07:45
Official

Thank you for bringing this matter to our attention.

We confirm that the customer relations specialist has been in contact with you to obtain more information. The matter will be investigated in order to address the behaviour.

In the interim we have asked the relevant team manager also get in touch with you.

Please accept our sincere apologies for all the inconvenience caused.

Kind Regards,

The First for Women Team