Left stranded by Insurance

As a first for women loyal customer of over 3years I feel first for women has extremely failed me. My premium was increased by 800 last year but I am not getting value for money. My tyre was torn, I requested assistance to be towed as my tyres are not in stock, I was promised a call back but have received no call back or assistance. Tried to call back only to find claims department has closed, and can no longer follow up on the promise made.This is the very same company that promotes itself as being very helpful to women. Serious improvement is needed in terms of customer service.