LEFT ME IN DANGER WITH NO TOW TRUCK, NO FOLLOW UP ON CLAIM

I'm very disappointed with my vehicle insurance claim.

Firstly, the whole experience was unpleasant, an accident occurred and I had to wait extremely long for a tow truck to assist me, I got at least 5 calls from you not knowing my location after I explained numerous times then eventually, the traffic officer who assisted had to get a tow-truck which was then assigned to my insurance claim. This makes me feel extremely uncomfortable as it was getting dark and my life was possibly in danger.

Secondly, you explained over the phone that I will be charged from the assessment center R110 however, the tow truck driver had to call you to put me on a family-run which is included in my plan but that was never explained to me on the phone, why would you charge me if I didn't need to be charged?

Thirdly, I got a call on Tuesday from the assessor at the assessment center who asked me why the car failed, I explained the brakes failed, he then advised me that insurance probably won't cover this because it was a mechanical error but then you still called me numerous times to process the claim.

Now you tell me the damages are 60% over and you can't cover, simultaneously right after I said I want to cancel.

This is the WORSE service I ever experienced.