LEFT IN THE COLD BY MY INSURER

DENT AND CRASH .. Last year on 26 November 2025 someone bumped the back of my car. I called the insurance and spoke to JaydonS to report the incident ,, They asked me to send them pictures, which I did, and then they told me that the damage was too high according to their dent and crash policy. The proposed legislation that I should find my own repairer who could charge me less, and they would pay the 3k and leave me with the difference to pay for the car to be repaired. We both agreed and the quotation was done by the panelbeater registered with them. You can't believe how swiftly prepared and ready they were to effect a payout. Since I didn't have the difference at the moment, they advised that I should seek a panelbeater not registered with them, so that they can pay the 3k direct into my account. I comp**** and did the quotation with similar details. Shockingly this time they rejected it claiming that it's wrong. Then they stopped responding to my emails. I've since been sent from pillar to post, and they're even continually shifting the goal posts.... I don't know how long I have to wait, but I'm still waiting!